Privacy Policy

Last updated: 01 January 2026

Ask SmartHome (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make use of our website, products, and services, including the purchase and installation of smart locks.

  1. 1. Who We Are

    Website: Ask SmartHome

    Business Type: Smart home solutions provider

    Primary Services:

    • Supply of smart locks
    • Smart lock installation services
    • Future smart home automation solutions

    Ask SmartHome operates as part of the Ask Property group of companies.

  2. 2. Personal Information We Collect

    When you use our website or services, we may collect the following personal information:

    1. Information You Provide Directly

      • Full name
      • Email address
      • Contact number
      • Physical address (required for delivery and/or installation)
      • Billing details
      • Installation location details
      • Order notes or special instructions
      • Account login credentials (if you create an account)

    2. Automatically Collected Information

      • IP address
      • Browser type and version
      • Device information
      • Pages visited and time spent on the site
      • Cookies and usage data

    3. Payment Information

      Payments are processed via secure third-party payment gateways. We do not store or have access to your full credit/debit card details.

  3. 3. Purpose of Collecting Personal Information

    We collect and process personal information to:

    • Process and fulfil product orders
    • Arrange and perform smart lock installations
    • Communicate order confirmations, updates, and support
    • Verify identity and prevent fraud
    • Improve website functionality and customer experience
    • Comply with legal and regulatory obligations
    • Send marketing communications (only where consent has been given)

  4. 4. Smart Lock-Specific Data Considerations

    Ask SmartHome does not:

    • Store fingerprint data
    • Store PIN codes
    • Store RFID card data
    • Store smart lock access logs
    • Monitor lock usage remotely

    Smart lock biometric and access data are stored locally on the device or within the manufacturer’s application (e.g. Tuya App) and are governed by the respective manufacturer’s privacy policies. We are not responsible for data collected or processed by third-party smart lock applications or platforms.

  5. 5. WooCommerce & Third-Party Services

    Our website is built on WooCommerce, which may collect and store data required for:

    • Order processing
    • Customer accounts
    • Shopping cart functionality
    • Transaction history

    Transaction history We may also use trusted third-party service providers, including:

    • Payment gateways
    • Courier and logistics partners
    • Installation contractors
    • Hosting and analytics providers

    These parties only receive the information necessary to perform their services and are required to protect your data.

  6. 6. Cookies Policy

    We use cookies to:

    • Enable website functionality
    • Remember user preferences
    • Analyse website traffic
    • Improve performance and usability

    You may disable cookies via your browser settings; however, this may affect website functionality.

  7. 7. Marketing Communications

    We may send promotional emails or messages if:

    • You have opted in, or
    • You are an existing customer, and the communication relates to similar products or services

    You may unsubscribe at any time by:

    • Clicking the unsubscribe link, or
    • Contacting us directly

  8. 8. Data Storage & Security

    We take reasonable technical and organisational measures to safeguard personal information, including:

    • Secure hosting environments
    • SSL encryption
    • Restricted access to personal data
    • Secure password policies

    While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.

  9. 9. Data Retention

    We retain personal information only for as long as:

    • Required to fulfil the purpose it was collected for
    • Required by law or regulatory obligations
    • Necessary for legitimate business purposes

  10. 10. Sharing of Personal Information

    We do not sell or rent personal information.
    We may share information only:

    • With service providers assisting in operations
    • Where legally required
    • To protect our legal rights
    • With your explicit consent

  11. 11. Your Rights Under POPIA

    You have the right to:

    • Access your personal information
    • Request correction or deletion
    • Object to processing
    • Withdraw consent
    • Lodge a complaint with the Information Regulator

    Information Regulator (South Africa):
    Email: inforeg@justice.gov.za
    Website: justice.gov.za/inforeg

  12. 12. Children’s Privacy

    Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

  13. 13. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

  14. 14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  15. 15. Contact Us

    For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

    Ask SmartHome

Terms and Conditions

Effective Date: 01 January 2026
Website: www.asksmarthome.co.za
Welcome to Ask SmartHome. By accessing or using our website, products, and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1 – About Us

Ask SmartHome is a South African-based company specializing in the supply and professional installation of smart locks and related smart home security solutions. Our services include:


• Supply of smart locks and accessories
• Professional installation within specified areas
• Remote support and consultation for smart home integration

2 – Acceptance of Terms

By using our website, purchasing products, or requesting installation services, you confirm that:

• You are at least 18 years old or have legal authority to enter into contracts.
• You agree to comply with these Terms and Conditions.


If you do not agree, you must not use our services or website.

3 – Products and Services

3.1 – Product Information

• All products sold on AskSmartHome.co.za are described accurately with specifications, features, and pricing.
• Product images are for illustration purposes and may vary slightly from the actual product.
• Product compatibility, installation requirements, and system specifications (e.g., Tuya App, Sweethome App) are included where relevant.

3.2 Installation Services

• Professional installation is provided within the service areas specified on the website.
• Prices for supply and installation are clearly indicated on product pages (e.g., R3,500 including installation).
• Installation appointments must be scheduled in advance. Ask SmartHome reserves the right to reschedule in case of unforeseen circumstances.

3.3 Product Warranty

  • All smart locks supplied and installed by Ask SmartHome come with a 6-month warranty covering manufacturing defects.
  • The warranty does not cover:
    • Damage due to misuse, tampering, or accidental damage
    • Normal wear and tear
    • Issues caused by unauthorized installation or modification

4 – Orders and Payments

  • Orders can be placed via the website. By placing an order, you make an offer to purchase our products or services subject to these Terms.
  • Prices are quoted in South African Rand (ZAR) and include VAT where applicable.
  • Payment options available are displayed at checkout (e.g., EFT, credit/debit card, online payment gateways).
  • Full payment must be received before installation is scheduled.

5 – Shipping and Delivery

  • Ask SmartHome provides delivery for orders where applicable.
  • Delivery timelines are estimates and may vary depending on stock availability and location.
  • Customers are responsible for providing accurate delivery information.

6 – Cancellation and Refunds

  • Orders for standard products can be cancelled before dispatch or installation scheduling.
  • Refunds, if applicable, will be processed after inspection and approval.
  • Custom orders, services already rendered, or installed products are non-refundable unless defective under the warranty.

7 – Customer Responsibilities

  • Ensure that the property is accessible and suitable for installation.
  • Provide accurate information for installation and delivery purposes.
  • Follow the manufacturer’s instructions and safety guidelines for using smart locks and related products.

8 – Limitation of Liability

  • Ask SmartHome shall not be liable for any indirect, incidental, or consequential loss arising from the use or inability to use our products or services.
  • We are not responsible for damages caused by improper use, unauthorized modification, or failure to follow installation instructions.

9 – Intellectual Property

  • All content on www.asksmarthome.co.za, including text, images, logos, and product descriptions, is owned by Ask SmartHome and protected by intellectual property laws.
  • You may not reproduce, distribute, or use our content without prior written permission.

10 – Privacy

  • Your personal information is collected and processed in accordance with our Privacy Policy, which is available on the website.
  • We use your information to process orders, provide installation services, and communicate with you regarding products and services.

11 – Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these third parties.

12 – Changes to Terms and Conditions

  • Ask SmartHome reserves the right to update or modify these Terms and Conditions at any time.
  • Changes will be posted on this page with the effective date updated. Continued use of the website constitutes acceptance of any changes.

13 – Governing Law

  • These Terms and Conditions are governed by the laws of the Republic of South Africa.
  • Any disputes arising will be subject to the exclusive jurisdiction of the South African courts.

14 – Contact Us

For questions about these Terms and Conditions, products, or services, contact:
Ask SmartHome
Email: info@askproperty.co.
Phone: 061 753 3403 – 067 712 0101
Website: www.asksmarthome.co.za